Top Ten Frequently Asked Questions


Achieva’s routing number is 263182312.


There are a few options to make a loan payment: View list of loan payment options in detail here.

  • Transfer- Payments can be made to an Achieva loan directly from an Achieva checking or savings account using the Classic Transfer option within Online Banking.
  • Check- Checks can be mailed to PO Box 1500 Dunedin, FL 34697. Payments by check can also be made by Mobile Deposit through our mobile app. Simply deposit the check into your Achieva savings account then, once the funds are available, transfer the funds to your loan to make your payment.
  • Bill Pay- You can use your bank’s Bill Pay service to schedule recurring or one-time transfers directly to your Achieva loan. You will need our routing number 263182312, your Member/account number, and our address PO Box 1500, Dunedin FL, 34697.
  • Linking your other Bank Account within Achieva Online Banking- You can link an outside account within Achieva Online Banking to make manual transfers or scheduled transfers for your loan each month.
  • ACH Transfer- We can schedule a one-time or recurring payment to your loan from your account at another financial institution.
  • In Branch - Payments can be made by cash or check at any branch location. Click here to find a branch
  • View list of loan payment options in detail here.

Achieva Credit Union members are now able to transact business at participating credit unions domestically and internationally. This service is only available to Achieva Credit Union members and does not allow for non-members to conduct business at Achieva Credit Union branch locations. Please use the locator link on this page to find a participating credit union location near you.


Yes. To make your trip as hassle-free as possible, notify us before you head overseas. Once we receive your notification, we’ll be sure that your cards are flagged and cleared for travel. You can provide notice by contacting us by phone or filling out the Contact Form with your location and dates of travel.


To retrieve your Online Banking username, please call our Member Service Center at 800-593-2274.


To unlock your Online Banking account, you may choose the “Forgot Password” option on the screen that promts you for your online banking password and follow the instructions to verify your information and choose a new password. You may also call into our Member Service Center during business hours and an MSA will verify your information and reset your password to restore your access.


To change your mailing address, you can visit any of our branch locations or contact our Member Services department at 727-431-7680 or 800-593-2274.


  • Personal Debit Card: Call 1-800-757-9848. The owner or joint owner must provide the social security number and date of birth for the owner of the account.
  • Business Debit Card: Call 1-800-757-9848. The owner or joint owner must use the SSN or the TIN for the business and the business start date.
  • HSA Debit Card: Call 1-800-757-9848. The owner needs to provide their own social security number and date of birth to change the pin.
  • Pre-Paid Debit Card: Call the number on the back of the card.

  • Reset PIN immediately: Please visit a branch.
  • Receive PIN by mail: Call 727-431-7680 or 800-593-2274 from 8AM - 5:30 PM Mon - Fri or Sat 9AM - 1PM

Call a member service advisor at 727-431-7680 to report fraud during business hours or visit a local branch. If it is after business hours call 866-529-1547. If the transaction is not fraudulent but you would like to dispute a charge please contact the merchant and if they do not resolve the issue call Achieva to start a dispute.



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