Contact Us

Member Service Center 727.431.7680 | 800.593.2274

Hurricane Irma Recovery

UPDATED AS OF SEPTEMBER 22, 2017

We are grateful for the safety and health of all Achieva members and employees in the aftermath of Hurricane Irma. As your local credit union, we offer our assistance as we work together as a community to recover from Hurricane Irma.

We stand with the many people impacted by this storm, and are here to support you. We thank you for your patience as we worked through power outages and other challenges associated with Irma to get your banking experience back to normal.

Please check this page regularly for updates regarding branch openings, ATM availability and information on how Achieva is supporting those affected by Irma.

Important information for hurricane relief

If you have suffered damage to your home or place of employment and are no longer or temporarily unemployed, then you may be eligible for additional assistance. Please be aware that there are eligibility requirements related to payment extensions. Achieva is offering a signature loan to assist with these hardships, and FEMA is also available as a resource. It is also recommended that you contact your insurance companies to file a claim.

While you may obtain financial assistance from FEMA, a federal declaration of disaster does not suspend the payment of your mortgage note, rent, car payments, student loan payments, credit card payments, or payments on open accounts. Many lenders and creditors are offering assistance to victims of the flood, but there are five important general rules to bear in mind:

  1. The assistance is not automatic; you must apply for it. If you ignore and fail to pay a debt, you will probably not be able to avoid the consequences of the non-payment later by claiming inability to pay due to flooding.
  2. You should work directly with the lender or creditor on the debt in question. Avoid third-party intermediaries. You and your creditor share an interest in avoiding default on your obligation. Third parties do not share that interest. You need to be sure you know exactly what information the creditor gets from you, and exactly what the creditor is offering to you.
  3. Save all records associated with your request for assistance, including all correspondence, e-mails, forms and, if possible, a log of telephone conversations.
  4. Once you have applied for assistance, do not hesitate to follow up with the creditor on a recurring basis.
  5. You should be sure that you completely understand what your future obligation will be on the debt in question. For example, at the expiration of a grace period, will you owe a balloon payment to cover payments deferred? Will your payments increase in the future to cover temporary reductions? Will your deferred obligation include interest or fees incurred during the grace period? You should get, in writing, from your creditor a clear explanation of what you will owe, and when you have to pay what you owe, after the expiration of the relief period.

Links & Resources

For latest updates you can also follow our Facebook page. 

Online Banking

Online banking is now fully operational. Please be aware cell phone and internet service is still intermittent. In some areas you may experience issues connecting.

Branch Openings

The following branches are open and ready to serve you. Due to varying power connectivity throughout our service area, some branches may be experiencing limited service availability. We appreciate your patience and understanding if your local branch is unable to offer a specific service during this time. We will continue to update this list as additional branches regain service.

Our call center is also available to serve you during this time. We appreciate your patience as you may experience longer than normal phone wait times.

Charlotte County

  • Murdock - 1850 Tamiami Trail Port Charlotte, FL 33948
  • Punta Gorda - 3105 Tamiami Trail Punta Gorda, FL 33950

Lee County

  • Estero - 21301 S Tamiami Trail, Unit 360 Estero, FL 33928
  • Camelot Isles - 1616 W Cape Coral Pkwy Cape Coral, FL 33914
  • Coral Pointe - 1631 Del Prado Blvd S Cape Coral, FL 33990

Manatee County

  • Bradenton - 4254 53rd Ave East Bradenton, FL 34203

Pasco County

  • Land O’ Lakes - 2115 Collier Pkwy Land O Lakes, FL 34639
  • Madison - 5920 State Rd 54 New Port Richey, FL 34652

Pinellas County

  • Drew St - 2201 Drew Street Clearwater, FL 33765
  • Park Blvd - 7105 Park Boulevard Pinellas Park, FL 33781
  • St Pete - 3629 11th Ave. N St Petersburg, FL 33713
  • Eastlake - 3446 East Lake Road Palm Harbor, FL 34685
  • 4th Street - 413 62nd Ave. N St Petersburg, FL 33702
  • Palm Harbor - 33715 US Hwy 19 N Palm Harbor, FL 34684
  • Virginia Street - 1150 Virginia Street Dunedin, FL 34698
  • Largo - 10125 Ulmerton Road Largo, FL 33771

Sarasota County

  • Fruitville - 5881 Fruitville Road Sarasota, FL 34232
  • Bee Ridge - 3000 Bee Ridge Road Sarasota, FL 34239
  • North Port - 2467 Sycamore Street North Port, FL 34289
  • Venice - 1485 E. Venice Avenue Venice, FL 34292
  • Island of Venice - 247 Tamiami Trail South Venice, FL 34285

Shared Branching

If you are unable to visit a local Achieva Branch, members can make deposits, withdrawals, loan payments and transfers at more than 5,000 shared branch locations nationwide.

ATMs

Achieva members have access to Achieva Branch ATMs, Publix Presto! and select CVS and Walgreens ATMs surcharge-free.

24-Hour MoneyLine

Our automated phone teller gives you access to your account 24 hours a day to transfer funds, check account balances and activity, withdraw funds by check, make loan/credit card payments, stop payment on a check or report a lost or stolen credit card or debit card. Call 727.586.6669 or 800.593.2274, enter your member number (account number) the first two letters of your last name and the # sign. Then enter your personal identification number (PIN) followed by the # sign.

Payments

Some post offices that receive mail for payments have been impacted by loss of power. As a result, some payments may not be received and post on time. We are working to post-date payments as we are able and will adjust late fees as needed on a case-by-case basis.

Federally Insured by NCUA. Equal Housing Lender. ©2015 Achieva Credit Union. All Rights Reserved. | Security Statement | Privacy Policy