Mortgage assistance
We understand you may have concerns regarding your mortgage payment during these uncertain circumstances.
As your financial partner, Achieva is here to help navigate alternative payment schedules.
If you are having challenges making your mortgage payment as the result of COVID-19 related circumstances,
please complete and submit the assistance application along with the required documentation.
We will use this information to help identify the assistance you may be eligible to receive.
For more information please review the Mortgage FAQ or reach out to your Mortgage team at 866.617.6373 and select option 2 if you need assistance completing the application.
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Important information regarding stimulus checks
For most people, payments are automatic, and no further action is needed.
The IRS Economic Impact Payment Information Center page is the best resource on this program, since the IRS is administering delivery of the economic stimulus money. You can also check the status of your payment on the site.
Here are a few other things to consider if you are expecting to receive a payment:
The routing of funds via direct deposit will be based on account information related to your most recent tax returns. If you do not see your pending deposit yet, check back later as we will continue to receive additional payment files from the IRS, or inquire on the IRS portal for your status here.
Later this week, eligible Americans will be able to track the status of their check through the “Get My Payment” tool on the IRS site.
Mobile deposit is a service that allows a member to submit a check to Achieva for deposit via a smartphone or tablet device using Achieva’s mobile app. This is done by capturing images of the front and back of the check (via the camera on the device) and then submitting the image through the app.
Members should be on the lookout for fraud and potential scams, too. Remember, the IRS will not call, text, email you or contact you on social media asking for personal or bank account information, including any information that might be related to the Economic Impact Payments. Also, watch out for emails with attachments or links claiming to have special information about economic impact payments or refunds. If you receive one, do not open it.
Achieva is here to help. If you have any questions regarding any correspondence you receive through e-mails or text messages that you suspect may be fraudulent, contact the Member Service Center at 800-593-2274 and ask for Risk Management.
Getting help by phone
You can contact a Member Service Advisor with your questions, including how to register for online access to banking services,
checking accounts, card services, loan applications and other products by calling
727.431.7680 or 800.593.2274
You can also call our Achieva MoneyLine, a 24/7 telephone teller, to access your account balance and activity,
stop payments on checks, transfer funds between Achieva accounts, and make credit and loan payments.
Review the step-by-step MoneyLine guide here, and call 866.667.9651 to get started.
Healthy habits to stop the spread of germs
We are following these guidelines to ensure a healthy environment for our staff and members.
We are taking additional safety measures in branches as advised by the CDC (Center for Disease Control).
What we are doing to keep our members and staff safe
We’re adopting best practices for cleaning and disinfecting for public spaces as provided by the
Center of Disease Control (CDC) and will seek advice from the CDC as needed.
Our branch teams are frequently disinfecting ATM screens and keypads, drive-thru tubes and call buttons,
door handles and wearing and changing gloves throughout the day. Per CDC recommendations,
we advise that you continue to also wash hands and use hand sanitizer after any public interactions.
Also, our team members are practicing “social distancing” by avoiding handshakes and other physical contact,
while seeking to keep physical distance between themselves and visitors.
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