Scam Alerts

Scam Alerts

Fraudulent Achieva Check Scam

Updated 2.26.15 - Recently several fraudulent official checks and letters claiming to be associated with a lottery drawing and impersonating Achieva Credit Union have been identified. Please exercise caution if you should receive a similar mailing and do not share your personal banking information. Should you have questions regarding any mailings or checks you receive appearing to be from Achieva Credit Union please feel free to contact our Member Service Center for verification at 727.431.7680 or 800.593.2274

Anthem/Blue Cross-BlueShield - Data Breach

Updated 2.16.15 - Anthem, one of the nation’s largest health insurers confirmed they suffered a sophisticated cyberattack that breached their IT system that compromised 80 million records of current and former customers, as well as employees. The information accessed included names, Social Security numbers, birthdays, addresses, email and employment information, including income data. To date, there is no evidence that credit card or medical information were compromised.Anthem is continuing to investigate the situation further. They created a dedicated website to provide updates and important information: http://www.anthemfacts.com and: http://www.anthemfacts.com/faq.

Achieva will continue to monitor the situation closely. We ask that you continue to review your transactions on a regular basis through Online Banking. Should you see any suspicious activity please contact us immediately.

Chick-fil-a - Data Breach

Updated 1.7.15 - Chick-fil-a has confirmed that they are researching a potential data breach that may have impacted payment cards. They have not yet identified the locations and dates of the breach. Here is a link to their recent press release: http://press.chick-fil-a.com/Pressroom/LatestNews/PressDetail/databreach 

Achieva will continue to monitor the situation closely. We ask that you continue to review your transactions on a regular basis through Online Banking. Should you see any suspicious activity please contact us immediately.

Jimmy John’s - Data Security Breach

Updated 9.25.14 - Jimmy John’s confirmed a data security breach occurred at 216 of their stores. It appears that customers’ credit and debit card data have been compromised between June 16, 2014 and September 5, 2014. Click here to view Jimmy John’s press release. Click here to view the affected stores and dates.

We (Achieva Credit Union) are reviewing the situation closely and will be contacting any members that may be affected.

Remember to review your transaction history regularly. If you see any suspicious activity immediately report it to your financial institution

Fraudulent Text Messages

Updated 9.24.14 - There have been reports of Verizon Wireless users receiving fraudulent text messages stating their debit cards have been blocked. These messages are fraudulent and have not been sent by Achieva.  

DO NOT CLICK ON THIS MESSAGE. 

If you have entered your personal information, please visit a branch near you to review your accounts.For more information about fraudulent text messages visit the Frequently Asked Questions area on the Verizon Wireless website: http://www.verizonwireless.com/support/faqs/WirelessIssues/faq_fraudulent_email.html

Possible Credit Card Data Breach - The Home Depot

Updated September 5, 2014 - The Home Depot is investigating a possible credit card data breach. At this time the breach has not been confirmed. We are monitoring the situation closely and will be posting updates as they occur on this page. Click here to read a recent article from CNBC.  

Updated September 22, 2014 - The Home Depot has confirmed a data breach. We have a team working on identifying members that may be at risk and notifying them of the breach. 

GOOD Password Protection Tips

We’d like to take the time to remind our members the value of taking good security precautions. It is a good idea to develop strong and secure online passwords and to change them frequently. Below are a few tips for good password practices.
  • Include numbers, symbols and letters.
  • Use a combination of capital and lowercase letters.
  • Do not use the same password across multiple sites.
  • Do not store important passwords, such as your home banking password, in your email account.
  • Monitor your accounts regularly for suspicious activity.

Russian Hackers 

Updated August 13, 2014 - The most recently reported security breach is a Russian hacker theft obtaining 1.2 billion passwords to various online outlets, including email and social media accounts, purchases and financial sites, posing a threat to personal information. To view a recent article in the New York Times on this information and password security, click here.

P.F. Chang's - Security Compromise 

On Monday, August 4, 2014 P.F. Chang's issued a Press Release stating the security of their card processing systems were compromised. They believe the intruder may have stolen some data from certain credit and debit cards that were used during specified time frames a 33 P.F. Chang's China Bistro branded restaurant locations in the continental United States. 

Achieva Credit Union is closely monitoring this situation and takes the security of it's cardholders seriously. If you feel your card may have been compromised please call or visit a local branch to receive a new card. 

Click here to view the press release from P.F. Chang's. 

Achieva Member Service Center - 727.431.7680 | 941.907.4000 | 239.471.3560 | non-local: 800.593.2274

Text Message Scam Alert - July 8, 2014 **UPDATE**

It has come to our attention that there have been text message phishing attacks (also known as SMiShing), in our local area, which has included both members and non-members. This text message provides a link to a page resembling an Achieva web page, and requests personal information including account numbers, credit/debit card numbers, social security information, and more. The message may state: “Master-Card-Debit Card BLOCKED.”

DO NOT CLICK ON THIS MESSAGE.

If you have entered your personal information, please visit a branch near you to review your accounts. Due to extremely high call volume in our member service center, we are requesting that members visit their local branch for immediate service.

If you received this message your best defense is to delete it. Once deleted, no further action is required.Please do not provide any personal information to anyone claiming to be your credit union and asking for account information. Please remember that Achieva Credit Union will never ask for confidential information electronically.

eBay Data Breach

On Wednesday, May 21, 2014 the online auction site, eBay announced hackers breached their corporate network that compromised customer data two months ago. The information stolen included customer names, encrypted account passwords, email addresses, physical addresses, phone numbers and birth dates.

eBay has performed extensive testing and has not found evidence of unauthorized activity or access to financial information. Financial data was not affected, stated eBay, since this information is stored in an encrypted format on a separate network by its subsidiary, PayPal. Furthermore, eBay reported that there has been no proof of unauthorized access to PayPal.

Even though the password data was encrypted, eBay urges its customers to reset their passwords as a precaution. Additional information can be viewed at CNN Money and USA Today.

Achieva Credit Union is closely monitoring this situation and will share further information as it becomes available. Please be assured that Achieva Credit Union continues to take the appropriate steps to maintain the security of our systems.

Member Service Center - 727.431.7680 | 941.907.4000 | 239.471.3560 | non-local: 800.593.2274

Potential Internet Explorer Security Risk

On April 28, 2014 Microsoft announced a security defect with their default web browser, Internet Explorer, which could potentially put online banking members at risk. The security vulnerability exists with Internet Explorer versions 6 through 11. The risk affects the browser when used on many Microsoft operating systems, but there is more cause for concern for those still using Windows XP.

Microsoft described the flaw as a remote code execution vulnerability. This weakness allows attackers to manipulate code from a remote server that could trick users into clicking on malicious links. Microsoft states that they have so far seen "limited attacks" exploiting the vulnerability. Additional details about the Internet Explore security flaw can be viewed at www.cujournal.com and www.online.wsj.com.

Achieva Credit Union is closely monitoring this situation and will share further information as it becomes available. Please be assured that Achieva Credit Union continues to take the appropriate steps to maintain the security of our systems.

Member Service Center - 727.431.7680 | 941.907.4000 | 239.471.3560 | non-local: 800.593.2274

Heartbleed Bug

Information was released this week on the Heartbleed Bug, a vulnerability in OpenSSL software. This weakness enables attackers to steal information that is normally protected, including passwords, user names and communication content in order to impersonate users and services.

Achieva Credit Union has taken measures to verify that our member systems are not running vulnerable versions of OpenSSL software and that our systems are not affected by the Heartbleed vulnerability.

Additional details on the Heartbleed bug can be viewed at www.heartbleed.com. To view a useful list of popular networks that have been affected, click here.

While our systems are safe, this threat serves as a good reminder to update your passwords regularly and ensure they are strong by using at least one capital letter and at least one number.


Potential Data Breach - White Lodging Services Corporation

In a recent press release officials of White Lodging Services Corporation, an independent hotel management company, announced the suspected breach of point of sales systems from the period March 20 - December 16, 2013 at food and beverage outlets, such as restaurants and lounges, at 14 properties, listed below.  Guests at the hotel who did not use their credit card at these outlets, and guests who purchased to their room account at these outlets, were not affected. 

 

  • Marriott Midway, Chicago, IL
  • Holiday Inn Midway, Chicago
  • Holiday Inn Austin Northwest, Austin, TX 
  • Sheraton Erie Bayfront, Erie, PA
  • Westin Austin at the Domain, Austin, TX
  • Marriott Boulder, Boulder, CO
  • Marriott Denver South, Denver, CO
  • Marriott Austin South, Austin, TX
  • Marriott Indianapolis Downtown, Indianapolis, IN
  • Marriott Richmond Downtown, Richmond, VA
  • Marriott Louisville Downtown, Louisville KY
  • Renaissance Plantation, Plantation, FL
  • Renaissance Broomfield Flatiron, Broomfield, CO
  • Radisson Star Plaza, Merrillville, IN

 

To view the White Lodging press release, click here

Achieva will continue to closely monitor this situation and will share additional information as it becomes available.  Should you have a concern about your account, please stop by a local Achieva branch and we will issue you a new debit or credit card at no charge. Please contact the Member Services Center at 727.431.7680, 941.907.4000, 239.471.3560 or non-local: 800.593.2274 if you have any questions.

Potential Data Breach - Michaels

We have recently been notified of a potential data breach on various payment cards from Michaels.  In a recent press release on their website, Michaels announced that they are reviewing possible fraudulent activity on some U.S. payment cards used at Michaels. 

We are closely monitoring this situation and will contact you when additional information becomes available.  Should you have a concern about your account, please stop by a local Achieva branch and we will issue you a new debit or credit card at no charge. Please contact the Member Services Center at 727.431.7680, 941.907.4000, 239.471.3560 or non-local: 800.593.2274 if you have any questions.

For more information or to view Michaels press release click here

Target Data Breach

Target has confirmed there was a data breach for individuals that used a Credit and/or Debit card at a Target store location between November 27 and December 15. This only affects those who shopped at Target during these dates. We are taking necessary measures to monitor account activity to determine if members were affected. 



Please continue to monitor your accounts and report any fraudulent transactions immediately. If you feel your card has been compromised you may visit a branch and receive a new card instantly. Please contact us with any questions. 727.431.7680, 941.907.4000, 239.471.3560 or non-local: 800.593.2274.

IMPORTANT: Scammers are continuing to use the information received from the Target Data Breach to reach and gain additional information from individuals. Scammers may have obtained the following from the breach: names, email addresses, phone numbers, credit card and debit card information. Therefore, you may receive phone calls and emails claiming they are from Target, or other retailers, requesting personal information. Never give out your personal information. 

GOOD Security Tips 

  • Never click on an email requesting personal information. 
  • If you receive a phone call and the person is requesting personal information, do not give it to them.
  • Examples of personal information include: social security numbers, account numbers, credit/debit card numbers, credit/debit card expiration dates, banking information, birth dates, and addresses. 
  • If you feel you have become a victim and shared personal information, contact your financial institution immediately. 
  • Achieva offers a comprehensive Fully Managed Restoration and Identity Management solution called ID|Defense. Click here for details.
  • Continue to monitor your account closely and report any suspicious activity to your financial institution immediately. 


Visit Target’s website for full information regarding the data breach and how they are communicating to customers. www.Target.com