Account security tips

According to the Federal Trade Commission, imposter scams are on the rise globally. This page is designed as a resource for fraud deterrence and reporting. Your cyber security is our top priority. Review the tips and common examples below to learn how to protect your personal information and account privacy.

Preventative tips you should know

  1. 1  Do not respond to suspicious or unsolicited text messages. Responding to the text message can allow malware to be installed on your phone that will silently collect personal information from your phone or enable access to online banking or credit card management apps.
  2. 2  Achieva Credit Union will NEVER ask you for verification codes or passwords.
  3. 3  Always keep your mobile apps and software up to date.
  4. 4  Practice structured password control, management, and creation.
  5. 5  Shred unwanted paperwork that contains your personal information.
  6. 6  Never give your debit or credit card information to unsolicited contacts

Common Examples

Achieva does utilize our card processor to monitor fraudulent debit and credit card activity. If you receive a call claiming to be from Achieva Credit Union inquiring about recent account activity, please hang up and dial the telephone number on the back of your debit or credit card to verify.

  • Do not click on links. Robotexts often contain malware or other intrusive software.
  • Refrain from responding, even if prompted to reply ‘NO’. Responding signals to the scammer that the number is valid and active, which could result in more frequent attempts.
  • Never send personal or financial information to an unknown text.
  • Be wary of Caller ID since it can be spoofed to look like a trusted source. The best practice is to hang up and call the company back directly by using a known number from your contacts or paperwork.
  • Do you know the person? Ask yourself why a stranger needs the gift card from you. They most likely will say it’s for an emergency. Be cautious of the situation’s legitimacy.
  • Gift cards are not intended for payments. If someone convinced you to give them the numbers on a gift card or send them a photo, hang onto the card and your receipt, and report it.
  • The FTC website is a good source. It provides an in-depth look at fraudulent gift card purchases.
  • Never give your personal information from an incoming, unsolicited phone call or text.
  • Do not panic! The scammer intentionally tries to create a sense of urgency as a distraction.
  • Do not remove your phone number from the Zelle app.
  • Caller ID can be spoofed. Do not go by the number that called you.
  • Verify the situation independently by hanging up and calling the number on the back of your debit or credit card.
  • Do not wire money for transactions you did not initiate. Also, learn your title company’s process for wiring funds.
  • Once you wire money, it is like giving cash. It’s almost impossible to get it back.

  If you suspect fraudulent activity, report it directly to Achieva Credit Union 800.593.2274 option 8.