Send money with Zelle®

It’s a fast and easy way to send and receive money.

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Zelle® is a convenient way to send money from your account with our mobile banking app

 

Zelle® — a fast and easy way to send money typically in minutes1 to friends, family and others you trust, right from the Achieva Credit Union mobile app. Zelle® makes it easy to send money to, or receive money from, people you trust with a bank account in the U.S. Find Zelle® in your Achieva Credit Union mobile app.

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Fast

Send money directly from your account to theirs — typically in minutes.1

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Easy

Send money to almost anyone you know and trust1 using just an email address or U.S. mobile phone number.

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Bank conveniently and securely with our mobile app.

Download it to your device** from the App Store, or get it on Google Play.

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GETTING STARTED IS EASY.

  1. 1  Log into the Achieva Credit Union app.
  2. 2  Select Send money with Zelle®.
  3. 3  Enroll your U.S. mobile number or email address.
  4. 4  Send money to friends family and others you know and trust1.

Zelle® FAQs

Review the Quick Reference Guide for tips and tricks on how to use Zelle®.

What is Zelle®?

Zelle® is a fast and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.

You can send money to friends, family and others you trust3.

Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.

You can send, request, or receive money with Zelle®. To get started, log into your mobile banking app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle®.

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.

To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”2.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

If you have already enrolled with Zelle®, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.

If you have not yet enrolled with Zelle®, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select Achieva Credit Union.
  3. Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile phone number to ensure you receive your money.

Zelle® is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor1.

Since money is sent directly from your bank account to another person’s bank account within minutes1, Zelle® should only be used to send money to people you trust.

Neither Achieva Credit Union, nor Zelle®, offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

It’s easy — Zelle® is already available in your mobile banking app! Check your app and follow a few simple steps to enroll with Zelle® today.

You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa®; or Mastercard®; debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

When you enroll with Zelle® through your banking app, your name, your financial institution’s name, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with your bank or credit union). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its “directory” and notifies your financial institution of the incoming payment. Your bank or credit union then directs the payment into your bank account, all while keeping your sensitive account details private.

In order to use Zelle®, the sender and recipient’s bank accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, call our customer support team at 800.593.2274 so we can help you.

Money sent with Zelle® is typically available to an enrolled recipient within minutes.

If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Call our customer support team at 800.593.2274 so we can help you.

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is a top priority. When you use Zelle® within your Achieva Credit Union mobile app, your information is protected with the same technology we use to keep your bank account safe.

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Achieva Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team at 800.593.2274 and ask us to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled to your Achieva Credit Union account so you can use it for Zelle®.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your account at Achieva Credit Union so you can start sending and receiving money with Zelle®.

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your mobile banking app using just their email address or U.S. mobile number.

Neither Achieva Credit Union, nor Zelle®, offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes.

2 Payment requests to persons not already enrolled with Zelle® must be sent to an email address.

3 Never share your Zelle® login information. Achieva Credit Union will never ask for your Zelle® login credentials, nor will Zelle® contact you to request this information. If you feel uncertain about a call, email or text you’ve received requesting this information, please contact Achieva Credit Union directly at 800.593.2274. Always verify the identity of recipients before sending payment.

*Data charges may apply. Check with your mobile phone carrier for details.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries.